Our online courses were designed to make learning fun and interactive. You should make sure that you have the appropriate software and hardware in order to utilize all of the great features of the courses.

System Requirements

The OLE system requires that you use Internet Explorer on a PC to access and purchase courses. If you are currently using another browser and have questions about how to locate Internet Explorer, please contact technical support (see information below in the section called "Customer Service & Technical Support").

Plug-ins

NCSBN Learning Extension uses several plug-ins for interactive features:

• Adobe Acrobat Reader: Download at: http://www.adobe.com/products/acrobat/readstep2.html
• Adobe Flash Player: Download at: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
• Windows Media Player: Download at: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology=

If you need assistance with these downloads please contact technical support.

Course Functionality

Three separate windows are utilized to navigate the site, in the following order (note that pop-up blockers and Internet security software can cause problems with this windows; contact technical support for assistance):

1. The login window
2. The "launch" window
3. The learning environment and course window

Customer Service & Technical Support

Customer Service: Contact Customer Service at elearning@ncsbn.org if you have questions about the courses we offer.

Technical Support: If you’re having trouble within the course or accessing the course, we have a team of experts here to help! Technical Support is available 24/7 by email at IS5886_21000@is.instantservice.com or or by live chat.