NCSBN Learning Extension | E-Learning for the Nursing Community

CE Courses: Frequently Asked Questions

Course Specific Questions

1. When I complete the course, how do I receive my contact hours for continuing education?

To receive your contact hours, you need to:

Complete the final examination in its entirety.
Choose “submit” to allow it to be graded.

To receive your certificate for your contact hours, follow these easy steps:

Go to www.learningext.com and enter in your username and password.
Choose My Courses from the menu on the left.
Scroll down to the name of the course.
Click either on the small picture of the diploma that appears beside the course or on the word Certificate that appears under the title of your course.
If your certificate hasn’t appeared yet, check back later. Course certificates can take up to 24 hours to appear.
If your course has expired, go to My Course and select Past to go to your past courses and find your certificate.

Your transcript is an ongoing, official record of the courses you’ve taken through NCSBN Learning Extension. To access your virtual transcript 24/7, enter My Courses, and select Past Courses to find a list of: Courses Taken, Date, Grade Percentage, and CE Credit.

2. How do I obtain my certificate if I don't have ready access to a printer?

If you have printer access at another location, you can return to the e-campus at a later time to print your certificate. Or you can simply contact the Campus Administrator at campusadmin@ncsbn.org. We’ll be happy to mail you your certificate.

3. Is this course approved for CE credit?

The National Council of State Boards of Nursing (NCSBN) has approved this course for continuing education credit. NCSBN is a continuing education provider approved by The Alabama Board of Nursing. All states accept continuing education credits issued by NCSBN.

4. Who prepared the content for this course?

In order to provide you with the highest quality content possible, the National Council of State Boards of Nursing (NCSBN) partners with proven nursing experts to develop our continuing education curriculum. Click here to view a complete list of contributors.

5. What do I get for my course tuition?

With your course tuition, you receive all of these great benefits:

Three weeks of unlimited, 24-hour access to the course gives you flexibility to work at your own pace, from any location in which you have Internet access.
Online content and links including key glossary terms, reference links to outside resources ("Links to Knowledge"), and visuals/graphical aides allow you to approach the topic from a variety of angles.
Downloadable workbook full of reflective exercises helps you apply what you learn to your career.
Contact hours, awarded upon successful completion of the course, will help you build your nursing credentials.

Take a look at the information for each course to find out how many hours you can earn!

6. Will it take me three weeks to complete the course?

You work at your own pace. It is possible to cover all course material in 2-8 hours (depending on the course) if you're crunched for time

7. Can I take NCSBN Learning Extension continuing education courses in print or CD-ROM format?

NCSBN’s continuing education courses are only available online. Using online course materials, instead of printed or CD editions, allows us to constantly update content to reflect changes in nursing practice.

8. Will I receive continuing education credit?

Absolutely! After you successfully complete the final exam with a score of 75% or better, you will receive your contact hours. NCSBN Learning Extension online courses are a great way to earn continuing education credits, while accommodating your busy nursing schedule.

9. Do you offer any special discounts for this course?

NCSBN Learning Extension’s courses are some of the most comprehensive, well-researched and economical continuing education courses available. Although no discounts are currently available for this course, you can be confident you are getting the best value on the market.

10. Can I print out course materials to share with others?

You may print the materials, but sharing them with others is a violation of the National Council of State Boards of Nursing, Inc. (NCSBN) copyright.

11. Will I be able to interact with other nursing professionals online?

The Conference rooms, designed specifically for nursing professionals enrolled in each NCSBN course, are a great opportunity to meet other nurses and learn from each other’s experiences. With many nurses joining every day, you certainly won’t feel alone as you guide yourself through our courses!

12. Can I retake the final test at the end of the course?

Yes, you can retake the exam as many times as you’d like.

13. How do I find out why an answer was wrong on the final test?

For an explanation of why you missed a question, see the numbers that appear along the bottom of the screen. Questions with an "x" reflect incorrect answers. Simply click on the number of the question you missed for more information to help you choose the correct answer.

Your score will not be recorded until you select Submit.

Questions Regarding Registration

1. How will NCSBN use the personal information I enter?

NCSBN uses any personal information that you enter (with the exception of your credit card information) strictly for statistical purposes and recording your earned credits. Review our Privacy Policy for more details.

2. Can other people see my credit card number when I use it in your system?

Your security is of the utmost importance to NCSBN. As long as your computer supports a secure connection, your credit card information and other sensitive information cannot be viewed by unauthorized people.

How do I register and pay for the course?

Online registration is easy, and you can register anytime, day or night by going to: http://ncsbn.myncsbnlx.com/olenet/student/. For detailed instructions, view the help page.

Can I share my password with others?

Your username and password not only give you access to the course materials, but also to your unique personalized study plan. Sharing your password with others is a violation of your user agreement

I am purchasing courses for multiple people and the organization is paying, how do I do that?

If you are interested in purchasing multiple courses, you can do so online with a credit card. Click here for specific instructions on “institutional/multi-user purchases”.

Questions Regarding Technology

What are the basic requirements for accessing the course?

To access the course you will need a conncetion to the Internet, a PC, the Internet Explorer Browser, the ability to disable pop-up blockers on your browser, the Adobe Flash player and Adobe Acrobat Reader.

My Browser won’t allow me to access my course!

The OLE system requires that you use Internet Explorer on a PC to access and purchase courses. If you are currently using another browser and have questions about how to locate Internet Explorer, please contact technical support (see information below in the section called "Customer Service & Technical Support").

Where can I get technical assistance regarding the course?

Technical Support is available 24/7 by email at ncsbn@globalmentoring.com or or by live chat.

Questions about NCSBN Learning Extension, online courses or other products should be directed to Customer Service: elearning@ncsbn.org. Questions about NCSBN Learning Extension, online courses or other products should be directed to Customer Service: elearning@ncsbn.org.

What is the Adobe Flash Player?

NCSBN Learning Extension uses several plug-ins for interactive features:

Adobe Acrobat Reader: Download at: http://www.adobe.com/products/acrobat/readstep2.html
Adobe Flash Player: Download at: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
Windows Media Player: Download at: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology=

General Questions

What is NCSBN Learning Extension?

NCSBN Learning Extension provides quality continuing education courses for students, practicing nurses and nursing educators. Supported by the National Council of State Boards of Nursing (NCSBN), in partnership with VTN Technologies, NCSBN Learning Extension has helped thousands of nurses build their credentials in a fun and interactive format. For more information, visit the About Us page.

Who is NCSBN?

The National Council of State Boards of Nursing, Inc. (NCSBN) is a not-for-profit organization comprised of the boards of nursing in the 50 states. We also serve the District of Columbia, and four United States territories--American Samoa, Guam, Northern Mariana Islands and the U.S. Virgin Islands.

NCSBN’s mission has always been to protect the health and welfare of the public. They have taken the lead in nursing regulation by helping Member Boards across the country to promote safe and effective nursing practice.

For more information about the NCSBN’s programs and services, visit NCSBN's Web site at www.ncsbn.org.

Does NCSBN Learning Extension offer any other courses tailored for nurses?

NCSBN Learning Extension is a great way for nurses to continue their education online, and offers an array of courses geared specifically toward nursing professionals, students and educators. Whether you are looking for a course about a specific aspect of nursing, or need help to study for your NCLEX-PN or RN examination, NCSBN offers one of the best nursing educational resources available. If you would like to see a complete list of NCSBN’s courses and other products and services, visit the Resources section of this Web site.